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FIRE MONITORING SERVICES IN CALGARY & LETHBRIDGE

GUARDIAN SECURITY SOLUTIONS IS ULC CERTIFIED:

ULC's Fire and Security Alarm System certificate programs provide Authorities Having Jurisdiction (AHJs), Insurance Companies, and Municipalities/Government with a convenient, reliable way to identify code complying Fire Alarms and Security Systems. These programs take the widely recognized ULC mark and place it on an installed system in the form of a certificate. A variety of AHJs, government bodies and insurers around Canada have found these programs to be a great benefit when assessing risk and determining ongoing code compliance.


ULC lists alarm companies to determine compliance with ULC standards and Nationally recognized codes. Once a company goes through this evaluation process they are then capable of issuing certificates within their listing category. These certificates are generally issued when mandated by a requesting body to ensure compliance to National Standards. This site includes the documents needed to prepare for inspection and the forms needed to request certificates. ULC certificates can only be issued by ULC listed companies.

CERTIFICATE PROGRAMS

ULC Fire and Security Alarm System Certificate Programs include:

BURGLAR ALARM INSTALLATION AND MONITORING – COMMERCIAL, FINANCIAL & RESIDENTIAL

Burglar alarm monitoring covers commercial, financial and residential properties.
Installation, monitoring, and service of burglar alarm monitoring systems are outlined in ULC Standards CAN/ULC-S301-09, Signal Receiving Centre Burglar Alarm Systems and Operations, and CAN/ULC-S302-M91, Installation and Classification of Burglar Alarm Systems for Financial and Commercial Premises, Safes and Vaults.
Includes premise transmitter, communication method and signal receiving centre equipment installation and operation.

PROTECTIVE SIGNALING SYSTEMS (SPRINKLER & FIRE PANELS)

Protective signaling systems cover fire alarm system and sprinkler system monitoring.
Installation, monitoring, and service of fire alarm monitoring systems, and sprinkler monitoring systems are outlined in ULC Standard CAN/ULC-S561-13, Installation and Services for Fire Signal Receiving Centres and Systems.
Includes premise transmitter, communication method, and signal receiving centre equipment. Equipment meets the requirements of CAN/ULC-S559-04,
Equipment for Fire Signal Receiving Centres and Systems.

FIRE ALARM TESTING & INSPECTION

Inspection and testing of building fire alarm systems are outlined in ULC Standard CAN/ULC-S536-13, Inspection and Testing of Fire Alarm Systems.
Includes control unit, annunciators, initiating devices, audible and visual signals.
Once initial records are in place, the company must follow ULC Standard CAN/ULC- S536-13 for subsequent inspection and testing of the system.
Company's responsibility is to identify and document any deficiencies and/or changes made to the system through the inspection process.

ALARM RESPONSE (GUARD) SERVICE

Alarm response (Guard) service may be used in lieu of police in conjunction with the Burglar Alarm Certificate Program.
Requirements are outlined in ULC Standard CAN/ULC-S301-09, Signal Receiving Centre Burglar Alarm Systems and Operations.
Provides certificated response on burglar alarm systems.

STATION AUTOMATION SOFTWARE

Station automation software (SAS) is used by signal receiving centres to process signal activity from burglar alarm systems and protective signalling systems.
The station automation software operation and record keeping meets the requirements as outlined in ULC Standard CAN/ULC-S301-09, Signal Receiving Centre Burglar Alarm Systems and Operations.
Certificates are issued by the station automation software publisher to identify copies of the SAS package which are ULC listed.

PROGRAM COMPONENTS

Alarm installing and monitoring companies must be ULC Listed and companies are subject to annual inspections.
Care contracts for monitoring and/or service must be in place with the occupant.
Service records must be maintained and records will be audited by ULC.
In the Burglar Alarm and Protective Signalling Systems Programs, certificates can be issued as Full Service with one company for service and monitoring or Shared Service with separate service and monitoring companies, depending on the alarm companies ULC listing

BENEFITS OF ULC CERTIFICATES

ULC Certificate Services programs are utilized by AHJs, government bodies and the insurance industry to verify appropriate levels of protection, performance and on-going maintenance. Key benefits to these groups include:

ULC Certificate indicates that the installation is inspected, tested and maintained by the Listed alarm service company.
Provision that all components of a program are in place and the system is included in the ULC database.
Third party auditing of companies in the program results in a level playing field for all participants and provides a comfort level that ULC is auditing alarm companies.
Knowing that alarm and monitoring companies are being audited assists insurance companies and regulatory authorities in deciding their manpower involvement in conducting their own monitoring and acceptance of companies.
Knowledge that ULC will investigate any issues that may arise with certificates or listed alarm companies, and report to the certificate requiring body.
Once an investigation is completed to assess compliance with applicable program requirements and Canadian National Standards, the alarm company is then ULC listed and authorized to issue ULC certificates to those premises that comply with the requirements for the specific classification of service. Listed clients are published in ULC's Online Directories of Equipment and Materials

Certificated alarm systems are required to be maintained under the care and inspection service of the issuing alarm service company. A ULC Certificate indicates that the installation is inspected, tested and maintained by the Listed alarm service company. While it is important that installing companies be listed, it is even more important to request that an individual system be certificated and subject to ULC's annual inspection process to assure code compliance.

ULC certificate listings include only those alarm systems covered by an active, unexpired certificate. An alarm service company that has been listed by ULC under the service is not obliged to issue certificates on all of its systems. Only systems covered by a certificate can be inspected by ULC in accordance with program requirements.

Frequently Asked Questions

  • How Does an Access Control System Work?
    An access control system operates by using a combination of hardware and software to manage and regulate entry to specific areas within a facility. The system typically includes: Access Control Hardware: Devices like keycard readers and biometric scanners that physically control access points. Access Control Software: A management platform for setting permissions and monitoring access logs. Authentication Methods: Various methods that verify a user's identity before granting access. When a user attempts to enter a restricted area, the system checks their credentials against a database. If valid, access is granted; if not, entry is denied. This process ensures that only authorized personnel can access sensitive locations.
  • Can I Monitor the Access Control System Remotely?
    Yes, many modern access control systems offer remote monitoring capabilities. This allows you to manage access, view logs, and receive alerts from anywhere using a computer or mobile device, ensuring that you stay informed about your business's security.
  • Can I Integrate the Access Control System with My Existing Security Measures?
    Yes, Guardian Security Solutions can integrate your access control system with other security measures such as CCTV cameras, alarm systems, and fire safety systems. This allows for centralized monitoring and management, which greatly contributes to the overall security of your commercial property.
  • Why Should My Calgary Business Invest in Access Control?
    Investing in an access control system offers numerous advantages for your business in Calgary. This includes: Enhanced Security: Protects sensitive areas from unauthorized access, reducing the risk of theft and vandalism. Improved Accountability: Tracks who enters and exits specific areas, providing a clear audit trail for security purposes. Visitor Management: Streamlines the process of managing visitors, ensuring that only authorized individuals can access certain areas. Flexibility: Easily adjust access permissions as personnel change, ensuring that security measures adapt to your business needs. Cost Effectiveness: Reduces the need for physical security personnel, which lowers long-term operational costs.
  • What Are the Main Types of Access Control Systems?
    Keycard Systems: Use keycards or fobs for entry, allowing easy management of access permissions. Biometric Systems: Utilize fingerprints, facial recognition, or iris scans for secure access. Mobile Access: Enable entry through smartphones using Bluetooth or NFC technology. Intercom Systems: Allow communication and verification before granting access.
  • How Can I Manage Access Permissions?
    Access permissions can be managed through user-friendly software provided with the access control system. Administrators can easily add or remove users, set access levels, and generate reports on usage and activity. This flexibility allows for quick responses to changes in personnel or security needs.
  • What Is a Commercial Access Control System?
    A commercial access control system is a security solution that regulates who can enter specific areas within a business or facility. It typically includes hardware like keycard readers, biometric scanners, and software to manage access permissions, ensuring that only authorized personnel can access sensitive areas.
  • What Type of Business Benefits Most from Access Control Systems?
    Access control systems provide significant benefits to various types of businesses, particularly: Healthcare Facilities: Protect sensitive patient information and restrict access to controlled areas. Educational Institutions: Manage access to campuses, ensuring student safety and monitoring visitor entry. Financial Institutions: Safeguard sensitive financial data and restrict access to secure areas. Manufacturing Plants: Control access to production areas, protecting proprietary processes and equipment. Corporate Offices: Enhance security for confidential information and manage employee access efficiently.
  • Is the Installation of an Access Control System Complicated?
    Installation complexity can vary based on the size of your business and the type of system selected. Guardian Security Solutions offers professional installation services to ensure that the system is set up correctly and efficiently, minimizing disruption to your operations.
  • What Happens If I Lose My Keycard?
    If you lose your keycard, it is essential to report it to your system administrator immediately. The access control system allows for the deactivation of lost cards to prevent unauthorized access. A new card can then be issued to the user.
  • What Is the Difference Between a Fire Alarm and a Smoke Detector?
    A fire alarm is a comprehensive system that includes various components such as smoke detectors, heat detectors, and manual pull stations, all designed to detect and alert occupants of a fire. A smoke detector, on the other hand, is a specific device that detects smoke as an indicator of fire. Once the presence of smoke is detected, a signal is sent to the control panel, triggering the alarm to alert occupants.
  • Do I Need Monitoring for My Fire Alarm System?
    Yes, fire alarm monitoring is highly recommended. A monitored system ensures that emergency services are alerted immediately in the event of a fire, even if occupants are unable to call for help. This can significantly reduce response times and enhance the safety of your premises.
  • How Often Should I Have My Commercial Fire Alarms Inspected?
    A complete and thorough commercial fire alarm inspection should be conducted at least once a year. Additionally, monthly tests of the system are recommended to ensure that all components are functioning properly and to identify any potential issues before an emergency.
  • What Should I Do If My Fire Alarm Goes Off?
    If your fire alarm goes off, immediately evacuate the building and ensure that all occupants are accounted for. Do not attempt to investigate the source of the alarm unless it is safe to do so. Once outside, call emergency services to report the alarm and await their arrival.
  • Why Do I Need the Help of a Professional to Inspect My Fire Alarm System?
    A professional inspection by a trusted fire alarm company is crucial to ensure that the alarm is functioning correctly and meets all safety standards. Professionals have the expertise to identify any potential issues, perform necessary maintenance, and ensure compliance with Calgary’s local regulations, ultimately protecting lives and property.
  • Can Fire Alarms Be Integrated with Other Security Systems?
    Yes, fire alarms can be integrated with other security systems, such as burglar alarms, surveillance systems and monitoring services. This integration allows for a more comprehensive security solution, enabling simultaneous monitoring and response to various emergencies, which greatly contributes to the overall safety and security of your property. Guardian Security Solutions offers professional fire alarm monitoring services to help you keep your property protected in Calgary.
  • Do I Need a Fire Alarm System If I Have a Fire Sprinkler System?
    Yes, you still need a fire alarm system even if you have a fire sprinkler system. While sprinklers can help extinguish fires, they do not provide early warning to occupants. A fire alarm system alerts individuals to evacuate and allows for quicker response from emergency services, enhancing overall safety.
  • How does a commercial burglar alarm system work?
    A burglar alarm system detects unauthorized entry through doors, windows, or motion sensors and triggers an alarm. The system also notifies our 24/7 monitoring center to ensure a rapid response.
  • How can I upgrade my existing commercial security system?
    Guardian Security Solutions can assess your current system and recommend upgrades, including adding surveillance cameras, integrating fire and flood monitoring, or enhancing access control features.
  • What types of commercial alarm systems do Guardian Security Solutions offer?
    We offer a range of commercial security solutions, including intrusion detection, burglar alarms, fire and flood monitoring, and access control systems.
  • What happens if my alarm is triggered after business hours?
    If an alarm is triggered, our monitoring center will immediately assess the situation and notify the appropriate emergency services or designated contacts.
  • Can I access my security system remotely?
    Yes, our commercial security systems allow remote access via a smartphone app, giving you real-time updates and control over your business security from anywhere.
  • Does Guardian Security Solutions install fire and carbon monoxide monitoring systems?
    Yes, we provide businesses with fire, smoke, and carbon monoxide monitoring solutions. However, we do not install industrial sprinkler systems or fire alarm panels.
  • How does carbon monoxide monitoring work in a commercial setting?
    Carbon monoxide detectors continuously monitor CO levels in your building. An alarm is triggered if dangerous levels are detected, and our monitoring center is notified immediately.
  • What should I do if my fire or carbon monoxide alarm goes off?
    If your alarm goes off, evacuate the premises immediately and call emergency services. Our monitoring team will also be alerted and can dispatch help if needed.
  • What is fire and smoke monitoring, and why is it important for businesses?
    Fire and smoke monitoring systems detect smoke or fire and immediately notify our 24/7 monitoring center, ensuring a rapid response from emergency services to protect your employees, customers, and assets.
  • Where should flood sensors be installed in a commercial building?
    Flood sensors should be placed in high-risk areas such as basements, near water heaters, under sinks, around HVAC systems, and near any plumbing fixtures prone to leaks.
  • What is a flood monitoring system, and how does it work?
    A flood monitoring system detects water leaks in your commercial property. If a potential flood is detected, the system sends an alert to our monitoring center, allowing quick action to prevent damage.
  • Does Guardian Security Solutions provide flood monitoring for businesses?
    Yes, we offer professional flood monitoring systems for businesses in Calgary. Our systems provide real-time alerts to help prevent costly water damage.
  • How does the flood monitoring system alert business owners of a water leak?
    Our flood monitoring system sends instant notifications via text, email, or phone calls. Additionally, our monitoring center is alerted to take appropriate action if necessary.
  • Why Is My Smoke Alarm Beeping Every Minute?
    It can be very irritating when your smoke alarm is beeping constantly. A smoke alarm chirping is meant to indicate a low battery. A battery-powered smoke alarm will chirp for at least 30 days before completely losing power. However, you’ll probably want to change the battery well before then. Meanwhile, some smoke alarms are powered by AC (alternating current). These alarms will beep incessantly until the battery is changed. A smoke alarm will have approved batteries listed on the back or in the user’s manual. If you change the batteries and it’s still chirping, there may be other causes.
  • How Often Should I Replace a Smoke Alarm?
    Smoke alarms don’t last forever. Every smoke alarm has an expiration date, after which it is less effective. In general, you should be replacing your smoke alarms every ten years. If you’re unsure of how much time is left on your smoke alarms, maybe you just moved into a house, there is an easy way to check. Most models will have the manufacturing date printed on the back. The same also applies to carbon monoxide alarms.
  • I Can’t See Smoke – Why Is My Alarm Still Sounding?
    If there is no smoke and you’ve changed the batteries and your alarm is still making noise, the problem may be one of the following: The sensor chamber or cover may be dirty or dusty. Your alarm may look clean, but dirt and grime can build up inside the cover, even in newly built homes. You should clean your alarm regularly with a vacuum and a soft brush attachment. Insects may have become lodged in the sensor chamber. You can remove them with a vacuum and a soft brush attachment. You can also be proactive about preventing this problem by spraying insect repellant around the smoke detector.
  • How Often Should I Replace the Batteries in My Alarms?
    It is recommended that you replace the batteries in your smoke and CO alarms twice a year. A good rule of thumb is the change the battery whenever you change times – as in, when you move the clocks forward for Daylight Savings Time or backwards for Standard Time.
  • How Often Should I Test My Smoke and CO Alarms?
    You should test your smoke and carbon monoxide alarms at least once per month. You can do this yourself easily simply by pushing the test buttons on the alarms.
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