Security guard in front of a commercial building

5 Questions to Ask when Choosing a Commercial Security Company

There are various commercial security companies to choose from. Therefore, you may need to shop around to find the right one for your business. Here are five questions you should ask every commercial security company to help you make an informed decision.

  1. How long have you been in business? 
    A lengthy and proven track record indicates that the company has been doing something right to stay in business over many years. Consequently, a company that’s been in business for 10 years or more may be a more reliable choice than a new company that’s still trying to find its legs.

  2. Do you have references? 
    When doing your research, make sure to check the security company’s online reviews on third-party websites. You can also ask a representative to put you in touch with happy customers using their products. A company that’s confident in its products and services will happily share this information.

  3. Are you licensed and certified? 
    Believe it or not, many security companies don’t have certification or licences. This is because Alberta law doesn’t require any specific credentials or qualifications. However, reputable companies should be certified by Underwriter Laboratories of Canada (ULC) and the Canadian Security Association (CANASA). Aligning with these organizations means the company is committed to adhering to national standards, guidelines and best practices.

  4. What types of systems do you offer?
    Commercial security systems are more complex than residential alarm systems. Therefore, look for a company that provides access control systems, 24/7 video monitoring and fire monitoring. Integrating all these services under one company will provide your business with a seamless and efficient security plan.

  5. What after-sale support can I expect?
    Contracts with commercial security companies usually last three to five years. Therefore, you want to choose an organization that will provide timely and professional service when you need it. You may want to ask follow-up questions, like:

    Will my calls be answered by a real person or an automatic answering service?

    What’s your response time for on-site service calls?

    Do you offer a warranty or guarantee?

    What’s your average response time in case of an alarm?


It’s a good idea to choose a company that focuses on customer service.


Alarm security systems in Calgary and Lethbridge

Guardian Security Solutions has been in business since 2005. We help over 10,000 customers stay safe with professional security camera installation services in Calgary, including surveillance and 24/7 monitoring systems. We’re also one of Alberta's only ULC-Fire certified and CANASA-certified companies. Contact us today. We’d be happy to answer any of your questions.

0
Feed